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Privacy Policy

This privacy policy describes the personal information we collect about you, how we use it, and when we may share it with third parties. This privacy policy applies to information collected at, in Valextra stores, and via mobile devices. When you register online with Valextra, use our online store, or register when visiting a Valextra store, you consent to our use of such personal information in accordance with this privacy policy.


We collect personal information from you, such as your name, email address, home and billing address, phone number, and payment information when you register on our site to create a user account, contact our customer care, or make an online purchase. We will also collect contact information to process a return or exchange.

We may collect information about the purchases you make online or in stores.


Our site uses cookies and tracks technical information about your browser, IP address and/or domain name to enhance your experience on our website. Your browser may give you the ability to control cookies depending on the type of cookie.

For more information on cookies and how to enable or disable them, please click here.


We use your personal information to process your order, ship items, and provide information at your request. We may use your information to improve our website and services, including to notify you of special events or promotions or tailor marketing activities to your interests. We may also use your personal information to contact you.

We may share your personal information with third party service providers solely for the purposes of operating this website and providing you with e-commerce services. We do not authorize these service providers to make any other use or disclosure of your information.

We may also share your personal information with our business partners.

We will share your personal information with third parties only to the extent required by law, including to comply with laws within or outside of the United States. For example, we may share your information to respond to a court order, subpoena, or request of a government agency or for the purposes of investigating potential fraud.

We will not otherwise share or disclose your personal information without your prior consent.


Certain personal information is required in order for us to process your order. All other information may or may not be provided at your discretion. Registered users may access, correct, update or delete information you have provided to Valextra by logging in to your customer account under “My account.” To request access to your personal information, to have us correct or delete this information, or to opt out of receiving marketing or promotional material contact us as indicated in the section “Contact Us”.


Given the worldwide nature of Valextra’s business, data and personal information collected on this site may be stored, processed or transferred on servers both within and outside of the United States. Data and personal information is stored only to the extent necessary to implement the particular function for which it is used.

Valextra uses appropriate security measures to protect the data and personal information you provide to us and prevent unauthorized access, use or disclosure. While we use standard security measures to protect this personal information, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security.


In order to use this site you must be at least 18 years of age. We will not knowingly collect personal information and accept online orders from customers under 18 years of age.


Under California law, California residents have the right to ask us for a notice describing what categories of personal information we share with third parties for their direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: In your request, please specify that you want your California Privacy Rights Notice.


From time to time we may change our privacy policy and practices and will post an updated copy on our website. Please check this page for updates. We will notify you of any material changes to this privacy policy as required by law.


For questions about our privacy policy and practices, please contact us via e-mail at or via regular mail at: VALEXTRA S.p.A., via Alessandro Manzoni n.c. 3, 20121, Milano.