Please follow the below steps to personalise your item:

• Choose the product you would like to personalise; Please ensure you select an item with the label “Personalise”;
• Add it to your cart and make your purchase (if you made an order with more products, you will have the chance to specify the product you want to personalise)
• Once you made your purchase, and within one hour window since the payment proceeded, kindly send an email to customercare@valextra.com with the details below:
• Subject: Personalisation request GExxxxx – Name Surname (example: Personalisation request GE10085374890NL - Mario Rossi)
• Name of the product you would like to personalise
• The initials you prefer for your monogram
• The colour of your choice: gold or silver
• Once your request reaches our artisans, you will receive an email from a Customer Care assistant. Usually, our customer care assistant comes back to you within one working day (weekends and bank holidays excluded).
• Please note the below:
• If your monogramming request is not suitable for the product, our artisan makes you a different proposal before completing your personalisation.
• The position of the embossing is defined by our artisans based on the specifics of each product, please see below the suggested positions for each item.
• Each product is personalised by expert artisans. This process results in a one-of-a-kind finish that may vary slightly from example image.
• Please check the accuracy of the text you would like to monogram in the email; once the email is sent the order is final and nothing can be changed.
• Personalized products cannot be returned or refunded.
• In case of monogramming, order by 17th December 23:59 CET time to receive your persolized gift by the 25th of December.

If you need further support or have any questions, please do not hesitate to contact us at customercare@valextra.com.