Personalisation

Valextra’s personalisation service makes your handbags and small leather goods unique.

Letters and symbols used for the monogramming are capital fonts in gold or silver.

4mm / 0.16 inches and 6 mm / 0.24 inches are the two sizes available.

Please note that only items with the label “Personalise” can be personalised.

Discover how to personalise your leather good.

Care Guide

Valextra’s classic leather products use only the highest-quality materials. Our leather is renowned for the multi-dimensionality of its character and depth of colour. Light undertones of colour and veins are intrinsic to this natural product and add to their uniqueness, while our artisanal processing and dyeing techniques emphasise the natural grain of our Millepunte, Pavé and smooth leathers combining superb functionality with finesse.

To best preserve your Valextra item, we recommend you take the following steps:

- Keep it away from humidity, rain, over-exposure to direct light and sources of heat

- Avoid contact with alcohol, perfumes, oils and cosmetics

- Avoid using waterproofing products

- Avoid dark-coloured surfaces and light-coloured surfaces coming into contact to prevent colour migration

- In case of contact with water, wipe the surface with a clean, dry and soft light-coloured cloth

- To clean leather and metal hardware, wipe the surface with a clean, dry and soft light-coloured cloth

- It is not recommended to use cleaning products that are not adapted to Valextra leather

For further advice on cleaning, maintenance and the use of this product, please do not hesitate to contact our customer service team in Milan at customercare@valextra.it

Shipping and Returns

Shipping

Our estimated delivery time is 2 to 6 working days worldwide.

Please consider that we do not take responsability for any delays caused by destination clearance processes.

Please also note that for Valextra purchases with total amount greater than 2,500 USD, the Custom will require your Tax ID. Please consider that if not provided, your Valextra purchase will be delivered back to Italy.

Return

You can request a return within 14 days of receiving your order. Valextra will take care of return shipping costs.

A refund will be issued within 15 days from Valextra receiving it. All returns must be returned unused, unwashed and in the same condition in which they were delivered with all original labels attached and complete with all parts and accessories, using their original packaging. Unfortunately we can not refund embossed products.