Personalisation

Valextra’s personalisation service makes your handbags and small leather goods unique.

Letters and symbols used for the monogramming are capital fonts in gold or silver.

4mm / 0.16 inches is the size available.

Please note that only items with the button “Personalise” can be personalised.

Please note that the return is not allowed for personalised products.

Discover how to personalise your leather good.
 

Care guide instructions and aftercare services

Valextra crafts its leather products using only the highest quality, full-grain leather, renowned for its rich, multi-dimensional color and depth. Our artisanal process is designed to carefully preserve the leather's natural features, like veins, pores, and subtle color undertones. These unique traits attest to our leather's exceptional quality and the integrity of its grain. To best preserve your Valextra item, we recommend you take the following steps:

• Keep it away from humidity, rain, sources of heat and over-exposure to direct light or rays of the sun
• Avoid contact with alcohol, perfumes, oils and cosmetics
• Avoid excessive loading to preserve its shape over time
• Always store the bag vertically on the feet, in the original packaging. Insert the supplied cushion or the tissue papers inside to preserve its shape avoiding any deformation. It is advisable to roll up the shoulder strap and make sure that the handles are not bent
• Avoid using waterproofing products
• Avoid contact with abrasive materials
• Avoid contact between dark and light surfaces to prevent color migration. It is recommended not to put it in direct contact with clothes or objects of contrasting colors
• Avoid dark-coloured surfaces and light-coloured surfaces coming into contact to prevent colour migration
• In case of contact with water, wipe the surface with a clean, dry and soft light-coloured cloth
• To clean leather and metal hardware, wipe the surface with a clean, dry and soft light-coloured cloth
• It is not recommended to use cleaning products that are not adapted to Valextra leather

Valextra offers repairing and maintenance to leather items, these services include – between others which might differentiate based on the products – handbag cleaning, costa edging repainting, general pampering and hardware cleaning and polishing.

Valextra has structured its aftercare services to be readily accessible to its clientele through multiple channels. Repair services can be requested at all Valextra retail stores or through our online Customer Service. The establishment of dedicated Valextra Repairs service centers in Italy Japan and China further enhances accessibility in these key markets, offering specialized

For further information, Valextra's Customer Service team can be reached via email at customercare@valextra.com.

Shipping and Returns

Shipping

Our estimated delivery time is 2 to 8 working days worldwide.

Please consider that we do not take responsability for any delays caused by destination clearance processes.

Please also note that for Valextra purchases with total amount greater than 2,500 USD, the Custom will require your Tax ID. Please consider that if not provided, your Valextra purchase will be delivered back to Italy.

Return

You can request a return within 14 days of receiving your order. Valextra will take care of return shipping costs.

A refund will be issued within 15 days from Valextra receiving it. All returns must be returned unused, unwashed and in the same condition in which they were delivered with all original labels attached and complete with all parts and accessories, using their original packaging. Unfortunately we can not refund embossed products.

For orders shipped to Canada, duties and taxes (D&T) will be fully refunded on returned items.