Shipping and Returns
Our estimated delivery time is 2 to 6 days worldwide.
Please consider, that we do not take responsability for any delays caused by destination clearance processes.
Please also note that for Valextra purchases with a total amount greater than 2,500 USD, The Custom will require your Tax ID. Please consider that if not provided your Valextra purchase will be delivered back to Italy.
You can request a return within 14 days of receiving your order.
To start you return process, please go here.
If you need further support contact us at firstname.lastname@example.org.
A refund will be issued within 15 days from Valextra receiving it. All returns must be returned unused, unwashed and in the same condition in which they were delivered with all original labels attached and complete with all parts and accessories using their original packaging. Unfortunately we cannot refund embossed products.
Valextra reserves the right to inspect the products returned and to refuse the return of those products which do not comply with the requirements specified above.
Valextra will take care of return shipping costs.